refund policy
Last updated: August 2026
14-day money-back guarantee
We want you to love your GLORADIANT mask. If you're not satisfied, you can return it within 14 days of receiving your order for a refund of the purchase price.
Return conditions
Items must be unused and in their original condition and packaging. Please include your order number with any return so we can process it quickly.
How to start a return
Email support@gloradiant.com with your order number and we'll confirm the return address and next steps. Once we receive and inspect the returned item, your refund will be issued to your original payment method within 5–10 working days.
Return shipping
The buyer pays return shipping costs. We recommend using a tracked service so the parcel can be located if needed. GLORADIANT is not responsible for items lost in transit on their way back to us.
Damaged or faulty items
If your item arrives damaged or faulty, contact us within 14 days of delivery and we'll arrange a replacement or full refund — including any return shipping costs.